Frequently Asked Questions

General FAQs

What are your Assessment Centre hours?

8 am to 5 pm, Monday to Friday

How can I contact you for further enquiries?

Call us on: 021-215 1177
Email us at: hello@dealercapital.co.za

Where are you located?

9 Boundary Road, Waterford Place, Century City

Do you offer vehicle delivery or shipping options?

Yes, we do. Get in touch and our customer experience team will assist you.

How do I schedule a vehicle valuation?

Complete our online application form to get a free, instant estimation on your vehicle and book an in-person valuation to get an instant cash offer.

Application Process FAQs

How do I establish the worth of the vehicle?

Complete our online application form to get a free estimation on the vehicle.

How do I apply to sell the vehicle(s)?

Get started by completing our online application form.

Which documents do I need to provide for my application?

For dealers, we require:

A copy of your business registration document
A copy of the vehicle registration document

How long does the application process take?

You can get your result and capital on the same day, provided that you have all the required documents prepared in time for your valuation.

What factors determine sale approval?

The value of the vehicle must be equal to or higher than the estimated trade value.

You can determine the value of the vehicle using our online application form.

What is the process?

Refer to our simple 5-step process, or get started now by completing our online application form.

Purchase Terms & Conditions FAQs

How does it work?

We offer a 30, 60 or 90-day buyback period. You have the option to extend the buy-back period, however, it comes with additional fees and a new agreement.

Dealer Capital valuates Joe’s car at their premises.

Joe’s car is valuated at R1,000,000, which is the price he has the first option to buy back at from Dealer Capital after his chosen holding period. This is his Guaranteed Buy-Back Amount.
Joe selects the 30 Day Holding Period.

This option costs 10% of his Buy-Back Amount (R100,000).
Dealer Capital buys Joe’s car for Guaranteed Buy-Back Amount minus fees.

10% Holding Fee: R100,000

Fixed Admin Fee: R5,750

The total amount paid out immediately to Joe is R894,250.
Joe buys his car back from Dealer Capital.

After the 30 Day Holding Period has ended, Joe buys back at his Guaranteed Buy-Back Amount of R1,000,000.

Holding Period pricing breakdown

With Joe’s Guaranteed Buy-Back Amount of R1,000,000

30 Days

Holding Fee10% (R100,000)

Fixed Admin Fee*R5,750

Total Paid to ClientR894,250

Client buys their car back at R1,000,000
60 Days

Holding Fee20% (R200,000)

Admin Fee*R5,750

Total Paid to ClientR794,250

Client buys their car back at R1,000,000
90 Days

Holding Fee30% (R300,000)

Admin Fee*R5,750

Total Paid to ClientR694,250

Client buys their car back at R1,000,000

* Fixed Admin Fee includes insurance and storage. View T's & C's

What fees are charged?

All fees associated with storing the vehicle(s) are included in the buyback agreement, i.e. storage and insurance. The only true cost is our admin fee of R5 750 per agreement.

What is the period that you will keep the vehicle(s)?

You can choose a buy-back period of 30, 60 or 90 days using our online application form.

Are there any penalties for early repurchase?

No, you can repurchase the vehicle(s) at any given point within your contract term.

What happens if I do not wish to buy the vehicle back in the allotted time?

You can choose to extend your agreement, and a new month’s fee must be paid.

Is there a minimum or maximum purchase amount?

We only purchase vehicles that are valued at a minimum of R250k.

Do you buy both new and used vehicles?

Yes, as long as the vehicle meets our minimum valuation requirement.

Can I sell you more than one vehicle?

Yes, we will accept all the vehicles you want to sell, as long as they meet our minimum valuation requirement.

I live in Johannesburg, can I sell the vehicle(s) to you?

Yes. However, you will need to present the vehicle(s) for inspection at our Assessment Centre located in Century City, Cape Town.

Please contact us for further information.

How long does it take for the sale transaction to be completed?

If all documentation is in order before 1pm, the transaction will take place on the same day. If it is after 1pm, it will take place the following day.

How do I make my payments when I purchase the vehicle(s) back from you?

Our banking details and payment instructions are provided in the contract that we will share with you.

Is there an online portal or app for managing my loan account?

We do not provide credit and are not credit providers. You have a buyback option in your sale agreement to us.

How do I update my contact information or address?

Please feel free to do so at any time by contacting us directly.

Insurance FAQs

Will the vehicle(s) be kept safe in storage?

We insure the vehicle for fire and theft while it is in our possession. The vehicle will not be driven at all after being delivered for storage.

What happens if the vehicle is damaged while stored?

Dealer Capital is only liable for fire or theft damage.

Customer Support FAQs

How can I contact customer support for assistance?